General Terms and Conditions

This website is operated by Longdog Brewery Limited.

Our Standard Terms and Conditions of Trade (which are different from these Website Terms and Conditions) are available on request.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.

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Cancellation of Orders
If we cancel an order, it will be without charge to you. 

If you choose to cancel an order, we reserve the right to charge up to the full amount of the order to cover our incurred costs. If you wish to cancel an order, please contact us as soon as possible and we will take reasonable steps to accommodate your request.

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Website Privacy Policy  

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

 Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the online shop and website;

• To provide our site visitors with customer assistance;

• To be able to contact our site visitors and customers with sales-related notices only;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

• To comply with applicable laws and regulations.

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How do we store, use, share and disclose our site visitors' personal information?

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, or to collect fees or monies owed. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do we use cookies and other tracking tools?

Our site provider, Wix, uses cookies for important reasons, such as:

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

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How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at contact@longdogbrewery.co.uk or send us mail to the address shown on our site.

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@longdogbrewery.co.uk or send us mail to the address shown on our site.

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Brewery Tour Terms and Conditions

 

Health & Safety

Longdog is a working brewery containing commercial equipment, machinery and hazardous cleaning chemicals. Tours may cross wet or uneven surfaces and pass among machinery, pipework, cables, and stored casks and bottles. Caution should be exercised at all times and any access restrictions in force should be observed.

 

Our standard tours are suitable for wheelchair users.  You should inform us of any medical condition or physical impediment about which we would need to be aware in order to eliminate or anticipate any potential Health and Safety issue.

 

Sensible clothing and footwear is recommended for all visitors.

 

If we are unable to eliminate or reduce any risks posed by your attire, condition, impediment or behaviour to an acceptable level we regret that we may be forced to refuse entry or ask you to leave the premises. We will also refuse to admit you or ask you to leave the premises if you appear to be intoxicated or if in our absolute discretion we consider you may pose a threat to our personnel, contractors or members of the public including fellow tour participants.

 

At all times and in the event of a fire or other emergency, you should listen to and observe instructions and evacuation information given to you by Longdog personnel or volunteers.

 

For Health & Safety reasons, children under the age of 16 must be accompanied by a responsible adult (one adult per child).

Eating (other than authorised beer tasting) is not permitted in production areas.

 

A first aid kit is available in reception.

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Payment, refunds, rescheduling, termination or cancellation of tours

On booking places on a scheduled tour payment in full is required.

On booking places on a bespoke tour a non-refundable deposit is required.  Contact us for details.

 

We reserve the right to reschedule, terminate or cancel any tour without notice, for whatever reason. In the event of cancellation or termination by us (unless you have been refused entry or have been asked to leave) we will refund all monies (or reinstate your voucher value) in full.

 

If you wish to reschedule, terminate or cancel places on a scheduled tour you will not be entitled to receive a refund of monies paid nor will you be entitled to have any vouchers used in payment reinstated.  Rescheduling will be at the absolute discretion of the brewery – there is no obligation on the brewery to agree to rescheduling.  Rescheduling will only be possible provided that an alternative date can be found to suit both parties.

 

If you wish to reschedule, terminate or cancel places on a bespoke tour you must provide a minimum of 7 days’ notice.  In that event you will be entitled to a refund of the balance of any monies paid less the non-refundable deposit.  Where you have not provided the required minimum notice of 7 days’ you will not be entitled to any refund.  Rescheduling will be at the absolute discretion of the brewery – there is no obligation on the brewery to agree to rescheduling.  Rescheduling will only be possible provided that an alternative date can be found to suit both parties.

 

Miscellaneous

Soft drinks are available at the end of our tours if preferred and for drivers and visitors under the age of 18. Drivers who have consumed only soft drinks during the tour are entitled to take two bottles of ales away with them for consumption at home.

Our tours are conducted in English. Visitors should have a comprehensive understanding of the English language.

Vehicles parked on brewery premises are left entirely at their owners’ risk.

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Applicable Law and Jurisdiction

Our website Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

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